Refund policy

RETURN & EXCHANGE POLICY
Last updated: June 2026

Our Commitment:

Every pair of Nahum's Signature shoes is handcrafted with care and precision. We want you to love what you wear — and if something isn't right, we're here to make it right.

Returns:

We accept returns within 14 days of delivery, provided the item is:
Unworn and in its original condition.
Free from scratches, scuffs, or signs of use.

Returned in its original packaging with all accessories included
Please note: due to the handcrafted nature of our products, minor natural variations in leather texture and tone are not considered defects.

Exchanges:

We offer exchanges for size or style within 14 days of delivery. To initiate an exchange, contact us at nahumssignature@gmail.com with your order number and the item you'd like instead.

Non-Returnable Items:

The following items are not eligible for return or exchange:

Items marked as Final Sale
Custom or bespoke orders
Items showing signs of wear or damage caused after delivery

How to Initiate a Return:

Email us at nahumssignature@gmail.com with your order number and reason for return.
We'll respond within 2 business days with return instructions.
Ship the item back using a trackable courier — return shipping costs are the customer's responsibility.
Once received and inspected, your refund or exchange will be processed within 5–7 business days.

Refunds:

Approved refunds will be issued to your original payment method. Shipping fees are non-refundable.

Damaged or Incorrect Items:
If you received a damaged or wrong item, please contact us within 48 hours of delivery with photos. We'll resolve it promptly at no cost to you.